Arun Ahuja — How AI Is Transforming Patient Care & Tackling Workforce Gaps

Arun Ahuja is the Senior Vice President and General Manager of Healthcare and Corporate at Transact + CBORD, where he oversees technology solutions that improve operations and user experience in healthcare, senior living and other sectors. With over 20 years of experience in global technology leadership, Arun has a background that spans electronics engineering, digital payments, and financial services before moving into healthcare. His focus is on creating secure, scalable systems that bring convenience and reliability to complex industries, helping healthcare providers improve operations and enhance patient experiences.
In this episode, Arun shares how AI is being thoughtfully integrated into healthcare to support staff and improve patient experiences without replacing the human touch. He discusses practical innovations like digital tools such as mobile meal ordering and nutrition apps and highlights the challenge of overcoming resistance to digital change in medical settings. Arun also addresses the importance of responsible AI use to maintain patient safety and how technology can help ease the strain caused by a growing shortage of healthcare workers. Throughout the conversation, he emphasizes empathy, collaboration, and continuous learning as key to designing tools that truly help healthcare teams and patients alike.