Autumn-Kyoko Cushman — Fixing Broken Healthcare with AI and Human-Centered Design

Sep 18, 2025

Autumn-Kyoko Cushman — Fixing Broken Healthcare with AI and Human-Centered Design

Autumn-Kyoko Cushman is the CEO and Co-Founder of ShiftRx, a company focused on transforming healthcare operations through AI. Before entering the tech world, she served as a Navy corpsman, gaining hands-on experience in medical care that revealed many of the inefficiencies in healthcare systems. Building on this foundation, Autumn-Kyoko moved into healthcare innovation and technology, driven in part by personal experiences caring for a loved one with brain cancer. Her background combines frontline medical work with leadership roles at NIH and IBM Watson Health, giving her a unique perspective on the challenges healthcare providers face every day.

In this episode, Autumn-Kyoko shares how ShiftRx uses AI to streamline pharmacy administration, aiming to reduce mistakes and free up clinicians to focus more on patient care. She talks about the importance of keeping humans involved in the process to ensure safety and reliability, especially in complex healthcare tasks. Throughout the conversation, she highlights how technology can address systemic problems without losing sight of the people at the heart of care. The discussion also touches on her vision for ShiftRx as a backbone for healthcare operations that ultimately improves both patient outcomes and provider experiences, along with her commitment to supporting diversity and leadership in the AI and healthtech fields.

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