Somya Kapoor is the CEO and co-founder of TheLoops (an IFS company), an AI agentic operations platform that focuses on building and monitoring autonomous agents. Based in the Bay Area, she brings extensive experience in enterprise software, having held pivotal roles at SAP and ServiceNow before launching her own startup. Her work centers on machine learning and AI, with a strong history of leading innovative products from idea to market. Beyond her entrepreneurial ventures, Somya is a frequent author and speaker, and she is passionate about supporting women in technology, particularly in AI and robotics.
In this episode, Somya shares insights from her journey through enterprise software and early-stage startups, highlighting the grit and adaptability needed to succeed in competitive markets and secure venture funding. She dives into the emerging world of AI agents—explaining how these digital workers learn, adapt, and perform complex business processes with governance and security in mind. Somya also touches on the importance of managing change thoughtfully to build trust in AI projects, emphasizing the value of starting small to prove impact. Throughout the conversation, she speaks candidly about using AI to improve efficiency while respecting data privacy, and she offers a vision of the future workplace where lean teams can scale faster by reimagining processes rather than just automating old ones.
